Privacy Policy for Serene Insurance Company Limited

Thank you for choosing Serene Insurance Company Limited for your insurance needs. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our online services, including our website, online portal, and mobile app (collectively referred to as "Online Services").

By accessing or using our Online Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Online Services.

Information We Collect

1. Personal Information:
   • When you register for an account or use our Online Services, we may collect personal information such as your name, contact information, date of birth, and payment details.
2. Usage Information:
   • We collect information about how you use our Online Services, including your interactions with our website, portal, and app. This may include log files, device information, and IP addresses.
3. Cookies and Similar Technologies:
   • We use cookies and similar technologies to enhance your experience, analyze trends, and administer the website. You can control the use of cookies through your browser settings.

How We Use Your Information

1. Service Delivery:
   • We use your personal information to provide you with the insurance services you request, process transactions, and manage your policy.
2. Communication:
   • We may use your contact information to communicate with you about your policy, send important updates, and provide information about our products and services.
3. Analytics:
   • We analyze usage patterns to improve our Online Services, enhance user experience, and optimize our marketing efforts.
4. Security:
   • Your information is crucial to our business, and we employ industry-standard security measures to protect it from unauthorized access, disclosure, alteration, and destruction.

Information Sharing and Disclosure

1. Third-Party Service Providers:
   • We may share your information with third-party service providers who assist us in providing and improving our services. These providers are bound by confidentiality agreements and are only authorized to use your information for specified purposes.
2. Legal Compliance:
   • We may disclose your information in response to legal requests, such as court orders or subpoenas, to comply with applicable laws and regulations.

Your Choices

1. Account Information:
   • You can review and update your account information by logging into your account on our Online Services.
2. Communication Preferences:
   • You can choose to opt out of certain communications by adjusting your preferences in your account settings or by contacting us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through our Online Services or other means.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@sereneinsurance.com/+233 30 2917 444/6.

Thank you for trusting Serene Insurance Company Limited. We are committed to protecting your privacy and providing you with excellent service.